Welcome to TOCICI SUPPORT

Use the search box to search our knowledgebase for answers to your questions.

Answers to Frequently Asked Questions can be found in the FAQ.

HOWTOs, informative and instructive documents are often posted to our blog.

TOCICI Technical Support is delivered through standard and enhanced packages. All packages are designed to ensure the most from your investments.

Available around the clock, every day of the year and is included at no extra cost for all customers.

Our Standard Support commitments include

• 24/7 access to online documentation & knowledgebase
• 24/7 access to the trouble ticketing system
• 1 hour guaranteed response time for any outage-level issue
• Guaranteed same business day* response, for all emails, voicemails, and support tickets

Available around the clock, every day of the year, by subscription only.

Includes all features of Standard Support, plus:

• Customized online documentation & inventory portal site
• Financially-backed service level agreements
• Shorter wait times for responses to emails and phone calls
• Integrated systems monitoring & management
• Guaranteed responses in as short as 10 minutes

Details at www.profoss.com

*On Standard Support, a technician will respond on the same business day within 4 hours, as long as the communications (email/voicemail/ticket) are received prior to 12:00 noon (US/Pacific time).