System Status Overview

Service Status Notes
Cooling
Electrical
Email (SMTP)
Network
VoIP
VPS
Web (HTTP/S)

Automated System Status Report (updates once per minute)

Portland, Oregon

VM Hosts Dedicated Hosts Infrastructure
(tcp\80) pdxvmh01.tocici.compdxvmh01.tocici.com
(tcp\80) pdxvmh02.tocici.compdxvmh02.tocici.com
(tcp\80) pdxvmh03.tocici.compdxvmh03.tocici.com
(tcp\80) pdxvmh04.tocici.compdxvmh04.tocici.com
(tcp\80) pdxded01.tocici.compdxded01.tocici.com
(tcp\80) pdxded02.tocici.compdxded02.tocici.com
(tcp\80) pdxigw01.tocici.compdxigw01.tocici.com
(tcp\80) pdxvmh05.tocici.compdxvmh05.tocici.com
(tcp\80) pdxvmh06.tocici.compdxvmh06.tocici.com
(tcp\80) pdxvmh07.tocici.compdxvmh07.tocici.com
(tcp\80) pdxvmh08.tocici.compdxvmh08.tocici.com
(tcp\80) pdxded03.tocici.compdxded03.tocici.com
(tcp\80) pdxded04.tocici.compdxded04.tocici.com
(tcp\80) pdxigw02.tocici.compdxigw02.tocici.com
(tcp\80) pdxvmh09.tocici.compdxvmh09.tocici.com
(tcp\80) pdxvmh10.tocici.compdxvmh10.tocici.com
(tcp\80) pdxvmh11.tocici.compdxvmh11.tocici.com
(tcp\80) pdxvmh12.tocici.compdxvmh12.tocici.com
(tcp\80) pdxded05.tocici.compdxded05.tocici.com
(tcp\80) pdxded06.tocici.compdxded06.tocici.com
(tcp\80) pdxisw01.tocici.compdxisw01.tocici.com
(tcp\80) pdxvmh13.tocici.compdxvmh13.tocici.com
(tcp\80) pdxvmh14.tocici.compdxvmh14.tocici.com
(tcp\80) pdxvmh15.tocici.compdxvmh15.tocici.com
(tcp\80) pdxvmh16.tocici.compdxvmh16.tocici.com
(tcp\80) pdxded07.tocici.compdxded07.tocici.com
(tcp\80) pdxded08.tocici.compdxded08.tocici.com
(tcp\80) pdxisw02.tocici.compdxisw02.tocici.com
(tcp\80) pdxvmh17.tocici.compdxvmh17.tocici.com
(tcp\80) pdxvmh18.tocici.compdxvmh18.tocici.com
(tcp\80) pdxvmh19.tocici.compdxvmh19.tocici.com
(tcp\80) pdxvmh20.tocici.compdxvmh20.tocici.com
(tcp\80) pdxded09.tocici.compdxded09.tocici.com
(tcp\80) pdxded10.tocici.compdxded10.tocici.com
(tcp\80) pdxssw01.tocici.compdxssw01.tocici.com
(tcp\80) pdxvmh21.tocici.compdxvmh21.tocici.com
(tcp\80) pdxvmh22.tocici.compdxvmh22.tocici.com
(tcp\80) pdxvmh23.tocici.compdxvmh23.tocici.com
(tcp\80) pdxvmh24.tocici.compdxvmh24.tocici.com
(tcp\80) pdxded11.tocici.compdxded11.tocici.com
(tcp\80) pdxded12.tocici.compdxded12.tocici.com
(tcp\80) pdxssw02.tocici.compdxssw02.tocici.com
(tcp\80) pdxvmh25.tocici.compdxvmh25.tocici.com
(tcp\80) pdxvmh26.tocici.compdxvmh26.tocici.com
(tcp\80) pdxvmh27.tocici.compdxvmh27.tocici.com
(tcp\80) pdxvmh28.tocici.compdxvmh28.tocici.com
(tcp\80) pdxded13.tocici.compdxded13.tocici.com
(tcp\80) pdxded14.tocici.compdxded14.tocici.com
(tcp\80) pdxeye01.tocici.compdxeye01.tocici.com
(tcp\80) pdxded15.tocici.compdxded15.tocici.com
(tcp\80) pdxded16.tocici.compdxded16.tocici.com
(tcp\80) pdxeye02.tocici.compdxeye02.tocici.com
(tcp\80) pdxded17.tocici.compdxded17.tocici.com
(tcp\80) pdxded18.tocici.compdxded18.tocici.com
(tcp\80) pdxhtp01.tocici.compdxhtp01.tocici.com
(tcp\80) pdxhtp02.tocici.compdxhtp02.tocici.com
  • All times are US/Pacific.
  • The following symbols signify the most severe issue (if any) encountered during that day: All OK Investigating Service Interruption Status Unknown

Upcoming Maintenance

Recurring

  1. Our regular maintenance windows are between 9pm-11:59PM (US/Pacific) every evening. Exceptions are made for urgent/emergency issues.
  2. Most maintenance has no impact on production services, if we expect any impact we'll post a notice here, and via an email broadcasts.

DIY Testing & Debugging

These four features are currently under development, at this time (20MAY2010) the whois function is fully-functional, the others are being adjusted for production usage.

Traceroute

IP or Server FQDN:  


Ping

IP or Server FQDN:  


Whois

Domain:  


DNSBL Lookup

IP or Server FQDN:  




Following server are involved in the search:
blackholes.mail-abuse.org, dnsbl-1.uceprotect.net, dnsbl-2.uceprotect.net, dnsbl-3.uceprotect.net, dnsbl.njabl.org, dynablock.njabl.org, bhnc.njabl.org, dnsbl.sorbs.net, sbl.spamhaus.org, xbl.spamhaus.org, zen.spamhaus.org, sbl-xbl.spamhaus.org, smtp.dnsbl.sorbs.net, socks.dnsbl.sorbs.net, relays.mail-abuse.org, blackholes.mail-abuse.org, postmaster.rfc-ignorant.org, dsn.rfc-ignorant.org, abuse.rfc-ignorant.org, whois.rfc-ignorant.org, bogusmx.rfc-ignorant.org, cbl.anti-spam.org.cn, block.dnsbl.sorbs.net, no-more-funn.moensted.dk, cblplus.anti-spam.org.cn, dynamic.tqmrbl.com, relays.tqmrbl.com, clients.tqmrbl.com, bl.spamcop.net, l1.spews.dnsbl.sorbs.net, l2.spews.dnsbl.sorbs.net, combined.njabl.org, dnsbl.ahbl.org, blacklist.spambag.org, opm.blitzed.org, list.dsbl.org, multihop.dsbl.org, unconfirmed.dsbl.org

History

Day@Time Service Notes
31AUG2010@22:00 VPS Incident-free kernel upgrades completed, on schedule!
29AUG2010@23:00 ALL Incident-free kernel upgrades completed, on schedule…laying the groundwork for some exciting announcements soon!
08AUG2010@22:00 ALL Incident-free electrical upgrades completed, on schedule; all eight BladeCenter power supplies are now online.
02AUG2010@00:01 VPS Scheduled hardware upgrade in PDXVMH18 has been completed. 2nd IBM BladeCenter Chassis is now online.
22MAY2010@22:55 VPS Scheduled hardware upgrades in VPS host servers have been completed.
14MAY2010@21:35 VPS Replaced problematic hardware, without service interruptions.
25MAR2010@20:00 VPS VPS host server replacement completed (failed baseboard management controller).
19FEB2010@09:00 VPS Completed replacement of PDXVMH10 (failed power supply).
07JAN2010@09:00 Electrical The city of Portland experienced a major substation fire and subsequent 8 hour long power outage throughout most of the downtown area on January 7th 2010. Included in the outage area was our datacenter. Although thanks to the redundant power provided via the backup battery bank and two large diesel generators, TOCICI had zero service interruptions.
28DEC2009@00:05 ALL Whew…time to go home; just completed the installation of a few new servers, another network switch, and a backup IP-KVM. YAY for scheduled maintenance windows!
09DEC2009@21:00 VPS The kernel panic appears unrelated to any hardware issues. We'll continue to monitor the situation, but we're convinced that the kernel panic was a non-reproducible software fluke.
09DEC2009@02:55 VPS A kernel panic on PDXVPS10 forced a watchdog restart on . Contingency plans in effect; while the machine is back online, and all VPSes are running, we've taken the primary network interface offline, the secondary is now servicing network traffic. In addition, we're running diagnostics on the primary network port to determine if its a hardware or software quirk which caused the kernel panic.
07DEC2009@21:00-23:00 Network Scheduled network switch replacement completed without complications.
29NOV2009@10:27 ALL All systems consolidated and online! Thanks for the awesome data circuit Stephouse!
29NOV2009@09:00-11:00 ALL This morning we'll be finalizing the last phases of our system consolidation project
28SEPT2009@03:14 VPS We just completed the migration of three existing Google Health connected apps to our infrastructure. WOOT!
10SEPT2009@16:49 Network Latency issues seem resolved - we're staying on top of this folks!
05SEPT2009@13:25 Network Latency continues to settle back into historical norms, but we're still not fully-satisfied
03SEPT2009@11:19 Network Our historical graphs are showing a very undesirable trend of increasing latency - looks like its time for a new bandwidth provider
10AUG2009@19:00-23:59 Network Primary network provider is replacing their Portland/Salem long-haul cable; expect intermittent 1-5minute network interruptions throughout this evening.
08AUG2009@07:03 Network After a brief unscheduled provider/network outage, we're back online w/ latency back to pre-August 7th trends. WOOT!
07AUG2009@14:17 Network Latency via two back-hauls remains unusually high
07AUG2009@12:19 Network Latency is creeping up again - nothing critical, but we're not amused. Broadcast email details forthcoming.
02JUN2009@07:23 Network latency graphs now trending back to normally low levels
01JUN2009@09:37 Network Crazy days ahead…latency graphs are showing an unexpected upward trend
07JAN2009@16:24 ALL Our equipment is being migrated to the Pittock; an impressive datacenter in downtown Portland with three redundant commercial power feeds, diesel beasts providing backup power, and a very intimidating battery bank. Watch our upcoming broadcast email for more info.
18DEC2008@03:00-06:00 VoIP VoIP equipment upgrades are going in…watch email for details.
03NOV2008@23:12 Cooling 82F in the datacenter…we're raising hell, and looking for alternative spaces
15OCT2008@08:27 Cooling 75F in the datacenter. Unless this is resolved soon, we're packing up our equipment and moving out.
02OCT2008@14:48 Cooling 77F in the datacenter. Still leaning on the provider to do something about their cooling failures.
17SEPT2008@16:47 VPS …aaaaannnnddd POP! goes the disk drive. Thank goodness for redundant hotswap equipment; emergency equipment replacement in PDXVPH07 completed w/ zero downtime
17SEPT2008@16:32 Cooling 79F in the datacenter…aaaaannnnddd, yep, the disk drive is dead…
04APR2008@07:16 ALL This morning we were rudely awakened to screaming phones & pagers…our colocation provider was caught in a floor-wide power failure, not once, but twice (6:27am & 6:52am). So much for promises of redundant power! We're onsite now, and it's amazing how many iPhones are around…scary…the room is full of very upset SysAdmins. Yet-again, the datacenter space is far warmer than acceptable for a datacenter. Details forthcoming via an email broadcast.
27MAR2008@21:12 Cooling Our temperature probes are quite upset…although not nearly as upset as we are; it's nearly 84F in the datacenter
13MAR2008@13:01 Network reverse DNS (PTR) has finally been restored. Service provider has given us a generous refund which we're now passing onto the affected customers. Watch your email for respective partial service refunds.
12MAR2008@08:12 Network reverse DNS (PTR) is still not functioning as promised via contracts…we're very unhappy with the service provider, and making that well known. Also seeking alternative providers now.
11MAR2008@08:14 Network Our network provider has FUBARed reverse DNS (PTR) records - working with them to resolve
19FEB2008@12:05 VPS Just added 5TB to our storage array - yay for growth!
03AUG2007@12:37 VPS We're adding 1TB of additional storage capacity to our infrastructure
22JUL2007@23:53 Network Whew! Systems migrated completed just seven minutes before the deadline. Enjoy the new services folks!
20JUL2007@08:15 Network It's time to say goodbye to a very unprofessional and frustrating hosting provider. We're growing, we demand service excellence, and we will not tolerate the sillyness of needing to call the CEO's personal cell phone for resolution of frequent and fundamental core competency failures. Details forthcoming in emails to affected customers.
06FEB2006@11:19 Network ICMP RTT latency through two of our three multi-homed routes has skyrocketed…network provider is working to resolve
30JUL2005@14:18 ALL Looks like our colocation provider forgot how to use copy/paste … FUBARed reverse DNS is being resolved now
29JUL2005@23:47 ALL Systems migrations completed w/out issue.
28JUL2005@14:18 ALL We're finally reaching “non-low-budget” status - equipment migrations will commence soon!
status.txt · Last modified: 2010/09/01 00:33 by Gregory Berkholtz
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